Two
years ago on a trip to Las
Vegas,
Erinn Figg was in a hotel lobby when a man started yelling for help.
His hand was caught in the elevator doors. The benevolent person
that she is, Figg ran over to help set him free. What she didn’t
realize was that she was being scammed—the victim’s accomplice was
behind her quietly stealing her identity.
“I
was so engrossed in helping the man, I didn’t even notice the guy
who was stealing my checkbook,” Figg said. The thieves had a getaway
van waiting equipped with a lab. In five minutes, they created a new
version of her driver’s license with another woman’s picture. Within
15 minutes, they cashed several of Figg’s checks. The crooks took
her social security number off her health insurance card and applied
for credit all over the country, including the Mall of America
thousands of miles away from the incident.
They
were caught a year-and-a-half later, but these professionals had
been working this scam on the Vegas Strip for months before they
victimized Figg.
According
to the Federal Trade Commission (FTC), 27.3 million Americans have
been victims of identity theft in the last five years. It is
estimated that this year alone, more than 10 million Americans will
lose an average of $5,000 from identity theft. The effects of
identity theft can last years. Two years later, Figg is still doing
damage control to her credit.
Recommended
Security Practices for Business Travelers
Tips
for Disabling File Sharing and Peer-to-Peer Capabilities on Your
Laptop
You
may not be a target of a scam like Figg was, but don’t think
identity theft can’t happen to you. Try talking to Robert Siciliano,
CEO of www.IDTheftSecurity.com, who was
searching the Web and found 65,000 credit card numbers in an online
file. “These experts know what they are doing; all it takes is
Googling the right information.”
Prevention
is the key to fighting identity theft. Although there is no surefire
way to prevent becoming a victim, you can minimize the risks by
being very aware of all of your finances and taking certain
precautions before traveling.
Don’t Stop Your
Mail
Instead,
have a neighbor pick up your mail while you’re gone. “These stop
lists are compiled and can fall into the wrong hands,” Siciliano
said. “Keep in mind that these days breaking into a home and
stealing the stuff is the least profitable way for someone to rob
you. Instead, if they know you’re not home, they go for a home
office and steal personal identifying information.”
Before You Go
Review your current
financial statements before you leave on a trip. Know what your
outstanding debts are and note the date of this information. Review
your credit report regularly and if possible, notify your major
creditors and bank to let them know you are traveling should any
suspicious activity take place on your account. (For example, you
are in Europe
and credit cards are being requested in
California.)
If you don’t feel comfortable doing that, check your balances
regularly. If a house sitter, pet sitter, or anyone else will be in
your home while you’re away, lock up any documents that are
imprinted with your Social Security, credit card, or other
identifying numbers.
Consider
identity theft insurance—designed to help you recover both your
identity and your recovery-related expenses, from taking time off
from work and paying a lawyer for civil suits to notary and other
fees and re-filing for loans. According to the Insurance Information
Institute, these policies cost between $25 and $50 on average with
annual premiums or monthly fees, depending on your package
selection, provide $15,000 to $25,000 worth of coverage, and are
offered by the following companies:
* American International Group http://www.aig.com/
* Chubb Group of Insurance Companies http://www.chubb.com/
* Encompass Insurance http://www.encompassinsurance.com/
* Farmers Group, Inc. http://www.farmers.com/
* Travelers Insurance http://www.travelers.com/
Pack
Light
Don’t
travel with extra checks in your wallet, credit cards you don’t
need, or a list of bank account numbers. The more information you
give a criminal, the more [he] can steal your identity. “Don’t carry
your Social Security number on you either,” Johnny May, author of Johnny May’s Guide to Preventing
Identity Theft, said. “That number is key. Once a person gets
that, [he] can do anything [he wants] to. You don’t need it to get
back in the States if you are traveling internationally; you just
need your passport. Memorize the number.”
Watch the Paper
Trail
Don’t
leave your receipts lying around in any hotel room, hotel safe,
rental car or suitcase. Either destroy them or keep them on you.
While You Travel Be on Scam
Alert
Another
common scam is for a thief to call a hotel guest informing him that
his credit card number needs to be verified and asking for the
number. The guest, not realizing it isn’t the front desk that is
calling, mistakenly gives the scammer the number he needs. “Be leery
anytime you get an incoming call requesting personal information, in
your hotel room or at home; go to the front desk instead,” May
said.
Watch Your
Wi-Fi
Most
business travelers have laptops, but just because your wireless
connection is free, doesn’t mean it’s also safe. David Garrison,
chief executive of iBAHN, a leader in secure broadband to-go for
business, reminds traveling wireless users that your security
depends on your carrier. Otherwise you risk that other wireless
users can see the information on your laptop.
“I
was sitting with a client in an airport club and he had wireless
software and he could see all of the information that another person
had on [his] computer,” Garrison said. “In the last six months, the
awareness of travelers and security is picking up and security has
become more important for our customers.”
Companies
such as IBAHN and T-Mobile have “hot spots” or venues, such as
hotels and airports, where you can use secure wireless service.
“Most wireless services are in public areas and you do not have this
level of security,” Garrison said. “Your PDA should also have secure
technology. Most corporations in
America
also have a VPN, or virtual private network, a little transmission
tunnel so they can transmit personal information.”
Don’t
depend on your firewall either. “The theory to a firewall is that it
will stop people from intruding into a laptop, like a lock on the
door,” Garrison explained. “The interesting ‘gotcha’ that people
don’t realize is when the system asks if you want to download new
updates to your computer. The computer knows you need these updates
because it’s punched holes in the firewall and now I can look in.”
Return Trip
Protection
Finally,
when you get home and are throwing out receipts and other papers,
use a shredder to assure that any papers with your account numbers
and other personal information on it are properly destroyed and
can’t be pieced together. Contact the institution immediately if you
see any transaction you did not make on the financial statements you
receive after you get home.
If
you think you’ve become the victim of identity theft, act
immediately. “It is important to first notify the creditors involved
and file a police report,” Brette Sember, author of The Complete Credit Repair
Kit (Sourcebooks), said. “A lot of people skip notifying police,
but it is a crucial step because it not only provides evidence that
you weren’t the one who ran up these charges, but also starts the
police on the path to finding the person. You also need to place a
security alert on your credit reports.”
Unfortunately,
the credit effects and the emotional effects can last a long time.
Nine years ago when Daniel Finch was traveling on vacation in New
Jersey, he spent two days of his vacation repairing the damage done
by someone who had gotten hold of his credit card information,
withdrawn several thousand dollars in advances in Queens, New York,
and bought a cell phone. “I put a notation on my credit report right
away, but it will always affect me and I’ll always monitor it.”
For
Erinn Figg, her financial life is still haunted by the effects of
identity theft. “My life continues to be a living hell because I
can’t have the conveniences that others [have] and [can] just call,
or go online, and apply for a credit card,” Figg said. “I’m always
going to have to monitor my credit and it’s added a whole level of
worry and mild anxiety to my life that didn’t exist before. And
sadly it makes me leery to help someone else the next time they need
it.”
For
more information on identity theft, visit the Federal Trade
Commission Web site at www.ftc.gov.